Service pros should have working email addresses and telephone numbers .
If a buyer or service pro is deliberately avoiding communications, not returning messages in a timely manner or contact
information is incorrect, the party is subject to account closure or the account placed 'on hold'.
Arriving On Site
Interacting with End User
pros should not remove any parts or equipment from an end user's site
unless directly specified in the work order to do so (e.g., return of
swapped parts). Removing equipment from a site without explicit approval
of the buyer is prohibited
Receiving and Completing Workers.
The process of receiving and completing work orders will vary depending upon which Contractor you are working for
However 3 principles remain basically the same.
Prepairng for Serice, Delivering Service and Completing Service.
Preparing For Service.
Buyers indicate dress code requirements in the work order..
When service pros arrive at the service site, it is important to check in and to and/or give the buyer a sub-status.
Before Leaving the Site
Prior to leaving the site and updating the sub-status of the work order (Job Done, Ready for Payment), service pros should confirm the following: ..
.All tasks have been completed, as outlined in the work order
Work Order Cancellation
By accepting a work order, service pros and buyers have entered into a contact to perform the services described. Buyers are generally fulfilling their own contractual obligations to deliver service when they route work orders. In an emergency situation, service pros may cancel a work order. If a service pro cancels a work order, they are strongly encouraged to verbally notify the buyer . Because cancellations are disruptive to the buyer and their customers, pro cancellations are subject to review.
Work Order Problems
Issues with work orders can, in most cases, be rectified by communicating with the buyer or support contact. Some of the possible circumstances a service pro might face include: …
End User No Show: if there is no one at least 18 years old at the site, the event is considered End User No Show;
Pro should contact Chiset21 in any of the above situations.
Additional Tech /Assistant
If a service pro wants to bring an additional person to assist with the delivery of a work order, the service pro must get approval from the buyer and Chipset21.
It can be possible that the statement of work in the work order differs from what a pro discovers on site.